Frequently Asked Questions
Everything from PowerPoint decks to full-blown manuscripts. Either we can assign the appropriate editorial talent to your project or you may choose from companies matching your selection criteria in our new marketplace. Note: Let us know if you are also looking for subject area expertise for an editorial assignment.
Yes. See our pricing page for more detail.
Currently, we do not offer free sample edits. As a new user, you can receive 20% off your first order of 10 pages or less.
Yes, you’ll be able to view the status of your project throughout the entire process.
Yes, based on the criteria that you provide us for the nature of the editorial assignment, our new marketplace provides choices.
Yes, depending on the size of your project, we offer very flexible pricing.
No. Our automated pricing is based on the amount time required to complete the editorial tasks.
There are several factors we consider in pricing an editorial project: number of words, complexity, turnaround time, availability of editors and total size of the project.
We do not offer a free trial; however, new users can get 20% off their first order of 10 pages or less.
Yes, we can be your Editorial Services Department with a dedicated staff. Contact us for more information at [email protected].
All payments are securely managed through Stripe.
Yes, we provide all necessary documentation for you to track expenses.
We provide a quote before the work begins. Once you approve the quote and you provide payment information, the payment is made.
e-Editor takes security very seriously. To guarantee client confidentiality, our editors sign non-disclosure agreements and are trained in privacy and security guidelines.
Upload the document on the “Upload" page. Fill in all the mandatory fields. Select the preferences for the Vendors from our Vendor Marketplace. Select the vendor from the list and proceed. You can see the estimated price quote on the “Status” page.
If you want to get another quote, go back to the upload page, fill in all the details again and select another vendor to get a new price quote.
Users may upload single documents or Zip files. We recommend no more than 10 MB files.
There are no commitments to buy once you have uploaded and priced a document. You can add your selected documents to the shopping cart if you want to buy.
We do not share your information with any third parties. We will not sell or rent this information to anyone.
For more information, please visit our Privacy Policy page.
Once the work is done, the documents are available for only 30 days for the user/customer to download. After that the documents are completely deleted from our database.
You will receive a status update email and text message (if you selected this option) whenever there’s an update in terms of your document status. Also, we will send you reminders that your document is available for download before we delete it after 30 days.
For more information, please refer our Terms & Conditions page.
After your first upload, you will receive the first price for the document whether from the platform or from our partner marketplace. If you want to get another price, please upload the document again and choose a different vendor. You will only pay the quote for the document that you selected to move forward with.
Yes, you can setup BOA or BPA with our platforms. You can also authorize other users under your BOA or BPA. Only the users authorized by you preliminary can assign the payment under BPA.
For more information, please refer to our Partner Portal or contact us.
Yes, we collect the sales tax on your transaction. Before directing to the checkout page, you will be asked to choose the state. The state entered will be used to calculate the sales tax for purchased services.
You have 5 days after downloading the document to raise any issues or concerns. You will be provided an email to which the issues can be reported when the document is downloaded. We also provide a customer feedback survey so that we can improve your experience with us.
For more information, please refer our Terms & Conditions page.
Please email us or visit Contact us, on our websites for more details.
You can call us during 9:00 AM to 5:00 PM EST or email us or chat with us.
Your document may have exceeded our automated pricing thresholds. We will contact you with a price quote.
Once documents are uploaded successfully, the document can be seen on Status page, select the document and add to cart. You can add multiple documents to the cart.
The purchase consists of two phases - initial payment of 50% of estimated price as per the quote and final payment of the remaining balance as per the total estimated/updated price. You can directly proceed to payment (Pay with Credit/Debit Card) or assign it to payer or BPA.
Yes, you will be invoiced, and details will be sent as an email.
You can sign up for and opt out of newsletters and promotions. You may receive marketing communications outside of your transaction with us but not directly as a result of doing business with our site.
You can opt out to stop receiving message.
On the Upload page, you get option to choose from various editing standards we provide from the “Editing Style” dropdown. If nothing chosen, “Chicago” style is selected by default.
Yes, you can delete the document and/or not choose to add it to the shopping cart or delete it from your shopping cart.